FREQUENTLY ASKED Questions
Can I view your products?
Yes you can we have showroom appointments on Wednesdays and you can view our products please call 9632 1222 to make an appointment with our helpful team of stylists.
How do I make a booking?
Contact Sweet Heavenly on firstname.lastname@example.org or 02 9632 1222 to secure your booking, or submit your booking via the website.
Is there a minimum hire?
Yes $50.00 is our minimum hire
Do you require a deposit when booking?
Yes we do. When you make your initial booking for hire or event styling, you will be given 7 days to forward a 50% deposit. This will keep your booking secured in the case of further enquiries for your booking date.
Is there a bond payable?
Yes, there is a minimum $250 bond on hire items .Bonds are fully refundable on return of items in original condition minus fair wear and tear.
When do you require final payment?
Final payment for event styling is due 2 weeks prior to your event. Final payment for hire orders and items is due two weeks prior to, the day of pickup or delivery.
What payment options are avaliable?
Bank Transfer, Eftpos & Credit Card Facilties( 1% surcharge) are welcome
I need to change the date of my event or cancel my order. Can I?
We will certainly try to accommodate any date changes you require, if the new date you have selected is available. Please let us know as soon as possible of any date changes. Refunds of deposits in the event of cancellations are detailed in our terms.
When do I need to collect hire items from you?
The hire period is 3 days. Pick up from our warehouse UNIT 5 , 183 Mccredie Road Smithfiled on Fridays, by appointment, and drop off the following Monday between 10am and 2pm.
Do you deliver?
Yes we can organise delivery at an additional cost ( please contact our staff for a quote )
Do we clean everything before returning?
Yes we ask that you wipe down any residue from our products , any questions or hesiations please contact us .
Is there a late fee for if hire if it is not returned by the due date?
Yes, the late fee is calculated at $25.00 per day. It will be deducted from the bond paid.
Do you do Event Styling?
Yes we do style contact us on 9632 1222 to organise a consultation with our team of stylists .