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Sweet Heavenly
02 9632 1222     info@sweetheavenlyeventshire.com.au  
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TERMS & CONDITIONS for all Services

“To all our important clients, please ensure that the terms and conditions on event styling and hiring are read and understood before a deposit is paid, as payment will indicate that you read, understood and agree to the terms and conditions.”

For the purposes of the document the following titles will be defined.
Hirer – Sweet Heavenly Events & Party Hire Pty Ltd  ACN: 2261593066 
Client – Person/s who signed the below document and are hired products from the Hirer for a fee
Products – All items hired by the client from the Hirer

Hirer Rates
All hiring rates are ONLY for the hiring of products and not for any other services. Any other services agreed upon will be deemed separate to this agreement. Prices on website are including GST and delivery charges are additional 

Minimum Hire

There is a minimum hire of $50.00 per order .( no exceptions)

Bond
All bonds will be held by the Hirer until the safe return or pickup of all products in the same condition as was hired out to the client minus any reasonable ware and tear. All bonds will then be returned to the client minus any fee incurred either due to late fee/extension fee and/or breakage/damage fee. If bond was received by the Hirer via digital means then the Client must allow a 3 business day turn around taking into consideration bank transfers time frames.

The amount of bond held will be $250 for event styling and  for Party Hire. which will be given in cash and will be returned in the same manner.

Payment
To secure the booking date for event styling or products to be hired by the Client, the client agrees to place a 50% deposit with the Hirer. Balance for event styling is due two weeks prior to event. Balance for Party Hire Products due before two weeks prior to handing over the products. Payment can be made via cash or direct transfer. WE do have eftpos facilities on site and Credit cards are welcome with 1% surcharge NO AMEX OR DINERS. Any other form of payment must be stated by the Client and accepted by the Hirer prior to the deposit being paid.

Cancellations
All cancellation shall be placed in writing and the date deemed received shall be accepted on the receiving of the cancellation whether in email or post. No verbal cancellations shall be accepted this is to minimize any misunderstanding.

Any other cancellation outside of the above agreement shall be at the discretion of the Hirer. Orders cancelled 14 days prior to event will forfeit their deposit . All changes or removal of items from booking can only be made 4 weeks prior to the event . Additions can be made at any time subject to availability.

Insurance
Once products have been delivered/received the Client assumes all responsibilities and liabilities until they have been collected by the Hirer.

The Client is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect the Hirer and their products against all claims, loss or damage. The Hirer is not responsible for any injury that may occur to persons over the hire period or thereafter due to any products supplied by the Hirer whether through payment or otherwise.

Loss or Damages
All products supplied by the hirer shall always be deemed owned by the hirer.

All products are supplied to the client on the bases of reasonable use within the advertised context.

Should any product/s become lost, stolen or damaged when in possession of the Client, the Client shall immediately notify the Hirer. The Client agrees to pay for all products lost, destroyed, stolen, damaged or not returned to the Hirer. All costs will be paid to the Hirer based on the current pricing and availability of the products on the market. Should no equal product be found by the Hirer then the Client shall reimburse the Hirer the cost in cash or bank transfer at the cost said by the Hirer. All reimbursements shall be paid within 48hrs of the drop off of all products and maybe subject to late fee/extension fee if overdue.

Hire Period

For all products hired out to the client the hire period is set out as followed;

Client pickup : Shall occur on Friday between 10am to 2pm  at the location of the Hirers’ business premises to wit,

Unit 5 183 McCredie Street Smithfeild 2164. Should agreement of delivery be agreed upon by the Hirer than the hire period shall begin at the time of delivery agreed by both the client and the Hirer, at the location agreed to by both Hirer and Client.
 

Drop off : Shall occur at the above mentioned business location, the following Monday between 10.00 am and 2.00 pm EST. If the Hirer has agreed to pick up products that were previously hired, at an agreed time and location by both the Hirer and the client then ‘Drop off’ will occur on pick up of the products.

Should the client fail to return the products within the allocated time frame then the client will incur a late fee/extension fee, of $25.00 per day the items are late .

Delivery & Pickup

Delivery is a "drop & go" service on ground level or in garage . beyond these location will incur an extra charge .

Bump in & Bump out

Bump in is when hiree is ready to receive the goods without delay .

Bump out is when goods are packed by hiree and ready to be pickup without delay , any delays  will incur an additional charges .

Setting up & Packing Down 

Sweet Heavenly Events Logistics team DO NOT setup and pack down that is the hiree responsibility. If you want that service additional fees will be apply . ie chairs are to be placed back in boxes and cushions seperated with covers replaced .
The Hirer does not setup any products and any installation if agreed will be outlined in form of writing by the Hirer

Photos

The Client consents to allow the Hirer all advertising or artistic showing of any photos given to the Hirer whether for profit or not.

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    CONTACT

    02 9632 1222
    info@sweetheavenlyeventshire.com.au
    Unit 4 & 5, 183 McCredie Road Smithfield NSW

    CALL CENTRE  HOURS
    Monday,Thursday, Friday - 10am to 4pm

    Tuesday 10am to 3pm

    Wednesday - 10am to 5pm

    SHOWROOM
    Open by appointment only on Wednesdays

    WAREHOUSE PICKUPS/DROPOFFS
    Monday and Friday - 10am to 2pm
     

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